COVID-19

COVID-192020-07-29T12:43:48+00:00

Coronavirus (COVID-19) Response

Updated 28 July 2020

Where can I find up to date information on Covid-19 in Ireland?2020-07-16T09:50:36+00:00

Please refer to the HSE news link here.

Do I have to self-isolate upon arrival in Dublin?2020-07-29T12:44:27+00:00

Please consult the HSE website regarding travel within Ireland and international arrivals to Ireland.  Please note this is being reviewed every two weeks and is subject to change.

If you are arriving from a country which requires that you self-isolate for 14 days, the good news is you can safely do so in your apartment at Highlight and at no extra charge!  Please see our Flexible Booking Policies for 20/21 which include our Self-isolation policies.  If you have any questions, please reach out to our staff via chat, email or phone.

I want to book for 2020/21 but I’m worried I won’t be able to get to Dublin2020-06-08T14:12:09+00:00

We know this is an uncertain time for all. Please see our updated 2020/21 Booking Policies to help reassure you that you can book with flexibility.

I want to book for 2020/21 but I’m worried my course will be canceled2020-06-08T14:11:21+00:00

We know this is an uncertain time for all. Please see our updated 2020/21 Booking Policies to help reassure you that you can book with flexibility.

Will Highlight Thomas Street and Highlight Parkgate stay open even if school is temporarily or permanently closed?2020-03-24T15:45:45+00:00

Yes. We are here, as always, to provide you a safe home away from home, whether school is in session or not.

How is Highlight working to ensure the buildings are safe?2020-07-16T09:49:34+00:00

a. The latest updates from the HSE are sent to our residents via the Student Portal. We also have posters around site with a QR code which takes you directly to the most up to date guidance issued by the HSE.
b. We have hand sanitizer available at the reception area.
c. The gym is open but on a restricted basis with a sign-in sheet to insure minimum capacity and social distancing.
d. The study room and social spaces are open with spaced out seating to insure social distancing.
e. We will accept and deliver parcels wearing gloves and will leave parcels on a table near reception so no contact is required.
f. We ask that all students keep 2m (6 ft) from the onsite team and that they keep 2m (6 ft) from other students in the building.
g. We have signage in all common areas and lifts reminding residents of social distancing guidelines.
h. Our common areas are professionally disinfected daily with a focus on high traffic areas such as lifts, door handles, light switches, etc.

My course was cancelled, can I get a refund?2020-03-27T18:54:36+00:00

All residents of Highlight Parkgate and Highlight Thomas Street received an email via the Student Portal on 27 March 2020 with the details of our early licence release and refund policy.  If you did not receive this email, please email your onsite team.

I am booked for the 2020-21 academic term but now want to cancel, am I able to?2020-06-08T14:10:23+00:00

Yes, our cancelation policy for 2020/21 bookings remains the same. Please see policies in our FAQs.

If you are not able to get to Dublin due to travel restrictions or your course has been canceled, please see our 2020/21 Booking Policies for information on flexible cancellations

I would like to book for the 2020 summer or the 2020/21 academic term. Are bookings still open?2020-03-24T15:10:12+00:00

Yes! We are here for you and would love to have you book with us for the 2020 summer or the 2020/21 academic term. For summer bookings, contact the onsite team. For 2020/21 academic term, click Book Now above!

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