COVID-19

COVID-192020-04-20T14:47:02+00:00

Coronavirus (COVID-19) Response

Updated 20 April 2020

Will Highlight Thomas Street and Highlight Parkgate stay open even if school is temporarily or permanently closed?2020-03-24T15:45:45+00:00

Yes. We are here, as always, to provide you a safe home away from home, whether school is in session or not.

How is Highlight working to ensure the buildings are safe?2020-03-24T15:09:10+00:00

a. The latest updates from the HSE are sent to our residents via the Student Portal. We also have posters around site with a QR code which takes you directly to the most up to date guidance issued by the HSE.
b. We have hand sanitizer available at the reception area.
c. We have closed the gym, study room and most of the social space to encourage social distancing. The laundry room is operated on a one in, one out basis.
d. We will accept and deliver parcels wearing gloves and will leave parcels on a table near reception so no contact is required.
e. We ask that all students keep 2m (6 ft) from the onsite team and that they keep 2m (6 ft) from other students in the building.

My course was cancelled, can I get a refund?2020-03-27T18:54:36+00:00

All residents of Highlight Parkgate and Highlight Thomas Street received an email via the Student Portal on 27 March 2020 with the details of our early licence release and refund policy.  If you did not receive this email, please email your onsite team.

I am booked for the 2020-21 academic term but now want to cancel, am I able to?2020-03-24T15:09:53+00:00

Yes, our cancelation policy for 2020/21 bookings remains the same. Please see policies in our FAQs.

I would like to book for the 2020 summer or the 2020/21 academic term. Are bookings still open?2020-03-24T15:10:12+00:00

Yes! We are here for you and would love to have you book with us for the 2020 summer or the 2020/21 academic term. For summer bookings, contact the onsite team. For 2020/21 academic term, click Book Now above!